Welcome to CND's new support system !
In order to serve our customers better, we implemented a new support system. Do you have a general question, a technical problem or a suggestion for a new feature ? Use our new support system to communicate with our Support Team.
KnowledgeBase
Ask a Question
Submit Support Ticket
Suggest a New Feature
FAQ
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- I have a technical problem. How do I contact support ?
- Browse or search the KnowledgeBase first. If you cannot find an answer submit a support ticket here
- How do I use the KnowledgeBase ?
- You can browse by categories, perform a quick search or an advanced search. Search results are sorted by relevance. You can rate articles and email articles to colleagues and friends using the email button.
- How do I find the latest articles in the KnowledgeBase ?
- The most recent articles are listed on the start page and sorted descending by creation date.
- What is the difference between "Ask a Question" and "Submit Support Ticket" ?
- If you have a technical problem, please submit a support ticket here. If you have a general question about our products or services, please ask a question here. Both requests are read by our Support Team, but support tickets have a higher priority.
- I cannot find an answer in the KnowledgeBase.
- Ask a question here
- How do I suggest a new feature ?
- Your are welcome to suggest new features. Most of the new features you see in our products are the result of feature suggestions and close communication with our customers
- How do I report a problem or bug ?
- Submit a support ticket here
- How often does CND update the KnowledgeBase ?
- The KnowledgeBase is updated regulary. The new support system allows us to create knowledgebase articles quickly from the questions and support tickets customers have submitted.
- Does CND publish customer information (name, email) in the KnowledgeBase ?
- CND does not publish customer information in the support system.
- Do I need to register first to submit a support ticket or ask a question ?
- No. Everybody can submit a support ticket or ask a question.
- I have a problem using the support system !
- Submit a support ticket here or sent an email to support ad creativenetworkdesign dott com
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